## [AI and Human Touch in Customer Service with Agata Rogińska](https://www.livechat.com/success/video/balancing-ai-and-human-touch-in-customer-service-an-interview-with-agata-roginska/)

1:10:05

Mar 08

## [How to Use SMS for Exceptional Customer Service](https://www.livechat.com/success/video/how-to-use-sms-for-awesome-customer-service/)

0:35:19

Mar 08

## [Humanizing Your Brand with Conor Simpson of The Chat Shop](https://www.livechat.com/success/video/humanizing-your-brand-insights-from-conor-simpson-of-the-chat-shop/)

0:26:58

Mar 29

## [How to Build and Manage a Remote Customer Service Team](https://www.livechat.com/success/video/how-to-build-and-manage-a-remote-customer-service-team/)

## Discover other series

5 videos

Dive into the “LiveChat for Ecommerce” series, where we unlock the secrets to turning your online store into a thriving marketplace. Each episode is a treasure trove of insights, from breaking down the success strategies of leading ecommerce players to hands-on tips to increase your site’s user experience, engagement, and conversion rates whether you’re a budding entrepreneur or looking to scale your existing business, this series is your go-to guide to using LiveChat to create unforgettable shopping experiences that captivate and convert.

[Watch series](https://www.livechat.com/success/video/series/livechat-for-ecommerce/)

24 videos

Strong advice, value, and knowledge in an easy to swallow format. Treat yourself with these bits, and build stronger business foundations on the road to success. New episodes weekly.

[Watch series](https://www.livechat.com/success/video/series/knowledge-pill/)