# The ultimate PrestaShop live chat module for growing sales Upgrade your Prestashop website with LiveChat - the intelligent live chat solution used by 36,000+ brands. Manage customer interactions in real time, answer questions instantly, and convert more visitors into paying customers. **BONUS: first AI chatbot for free** Trusted by **leading brands** ## Unlock the revenue potential of your PrestaShop store Speed is everything in ecommerce. With our PrestaShop live chat module, your support team can assist online customers immediately. Engage buyers directly in the chat window to solve problems and close deals faster. ### Chat widget Install a responsive chat widget on your PrestaShop online store effortlessly. The design is fully customizable to match your brand, ensuring customers have easy access to help whenever they need it. ### Targeted campaigns Engage the right users at the right time. Set up proactive chat invitations and personalized messages triggered by cart value, specific pages visited, or time on site. ### Deep data & reporting Discover which chat agents and products fuel your growth. By tracking chat conversations, you gain valuable insights into what your customers really want. Use real time data to refine your services, optimize response workflows, and make data-backed business decisions directly from the dashboard. ### 24/7 automated support Your PrestaShop live chat never sleeps. Capture leads from late-night website traffic using our robust chatbot. Plus, empower human agents with AI tools-like grammar fixers and summary generators-to handle more inquiries with less effort. ## Powerful features of our Prestashop live chat plugin Give your customer support team the context they need to succeed. Our module displays crucial customer data inside the chat window, allowing agents to personalize every interaction and drive online sales. ### Live cart preview View the exact contents of a customer's cart during a chat-including item details and total value. Leverage this data from your PrestaShop store to suggest upsells, provide product recommendations, and help visitors complete their purchases. ### Order history context See a customer’s recent orders alongside the active conversation. With instant access to shipping status and past purchases, your service team can offer personalized assistance and resolve tickets without asking repetitive questions. ## Next-generation support with AI Supercharge your live chat for PrestaShop with AI tools designed to speed up workflows and boost engagement. Our module helps you automate routine tasks so your team can focus on building relationships and increasing customer satisfaction. ### Handle traffic spikes Scale your service effortlessly. Our live chat solution allows multiple agents to manage concurrent chat sessions, while AI assists in prioritizing customer interactions during busy sales events. ### Lower operational costs Automating customer support cuts down on response times and overhead. Resolve common issues faster with less manpower, protecting your bottom line while keeping the customer experience top-notch. ### Instant AI responses Let the AI chatbot handle the basics. It can answer questions for up to 60% of common inquiries 24/7, ensuring customers get help immediately even when your team is offline. ### Polish your writing instantly Use the AI writing assistant to adjust the tone of your messages. Whether you need to be more empathetic or professional, the PrestaShop chat plugin helps agents write clearer, better replies in seconds. ### Auto-summaries Skip reading long archives. The system generates concise summaries of past live chat sessions, helping supervisors and agents get up to speed on history instantly. ## Setup the LiveChat PrestaShop module in minutes 01 Create your account 02 Get the module Download the PrestaShop live chat module from the marketplace or upload the zip file to your backend. 03 Configure the widget Customize the look, set up automated welcome messages, and enable customizable pre chat forms. 04 Go live The chat widget will automatically appear on your site, ready to engage users. ## Frequently Asked Questions Which is the best live chat for PrestaShop? LiveChat is the top choice. It offers a robust live chat module, AI automation, and seamless connection to your ticketing system, making it ideal for serious ecommerce merchants. How does PrestaShop chat boost revenue? By offering instant communication, you prevent customers from leaving to check competitors. Quick answers lead to higher trust and conversion rates. Is it compatible with PrestaShop 1.7 and 8? Absolutely. Our PrestaShop live chat module supports all modern versions of the platform and integrates deeply with your store's data. What happens when I'm offline? The system works 24/7. You can capture emails via a ticket system form, or let our AI chatbot answer common questions and contact visitors while your team sleeps. **We're always here — 24/7/365.** Get live support from Product Experts to help your business grow. ## Discover products: [ChatBot](https://www.chatbot.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter&internal_campaign=product-cross-sell-footer&referrer=https%3A%2F%2Fwww.google.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2Fprestashop-chat-ai%2F) [HelpDesk](https://www.helpdesk.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter&internal_campaign=product-cross-sell-footer&referrer=https%3A%2F%2Fwww.google.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2Fprestashop-chat-ai%2F) [KnowledgeBase](https://www.knowledgebase.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter&internal_campaign=product-cross-sell-footer&referrer=https%3A%2F%2Fwww.google.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2Fprestashop-chat-ai%2F) [OpenWidget](https://openwidget.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter&internal_campaign=product-cross-sell-footer&referrer=https%3A%2F%2Fwww.google.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2Fprestashop-chat-ai%2F)