# LiveChat® features It's all about making your business goals a reality. ## [Chat tools](https://www.livechat.com/features/chat-tools/) - [Message sneak-peek](https://www.livechat.com/features/chat-tools/#Message-sneak-peek) - [Canned responses](https://www.livechat.com/features/chat-tools/#Canned-responses) - [Chat tags](https://www.livechat.com/features/chat-tools/#Chat-tags) - [Rich messages](https://www.livechat.com/features/chat-tools/#Rich-messages-support) - [File sharing](https://www.livechat.com/features/chat-tools/#File-sharing) - [Chat archives](https://www.livechat.com/features/chat-tools/#Chat-archives) - [Inactivity messages](https://www.livechat.com/features/chat-tools/#Inactivity-messages) - [Notifications](https://www.livechat.com/features/chat-tools/#Notifications) - [Chat transfer](https://www.livechat.com/features/chat-tools/#Chat-transfer) - [Chat ratings](https://www.livechat.com/features/chat-tools/#Chat-ratings) ## [Messaging channels](https://www.livechat.com/features/channels/) - [Chat widget](https://www.livechat.com/features/channels/#Chat-widget) - [Facebook](https://www.livechat.com/features/channels/#Facebook) - [Instagram for Business](https://www.livechat.com/features/channels/#Instagram) - [SMS](https://www.livechat.com/features/channels/#SMS) - [Email](https://www.livechat.com/features/channels/#Email) - [In-chat voice, video & screen-sharing](https://www.livechat.com/features/channels/#Snapcall) - [WhatsApp Business](https://www.livechat.com/features/channels/#WhatsApp) - [Chat page](https://www.livechat.com/features/channels/#Chat-page) - [Apple Messages for Business](https://www.livechat.com/features/channels/#Apple-Messages-for-Business) ### Try LiveChat® now for free - Free 14-day trial - AI-driven features - No credit card required ## [Chat widget customization](https://www.livechat.com/features/customization/) - [Customization](https://www.livechat.com/features/customization/#Chat-window-themes) - [Agent profiles](https://www.livechat.com/features/customization/#Agent-profiles) - [Accessibility](https://www.livechat.com/features/customization/#Accessibility) - [Languages](https://www.livechat.com/features/customization/#Language) - [Chat boosters](https://www.livechat.com/features/customization/#Chat-boosters) ## [Reports & analytics](https://www.livechat.com/features/reports-and-analytics/) - [Data summary](https://www.livechat.com/features/reports-and-analytics/#Basic-chat-statistics) - [Chat reports](https://www.livechat.com/features/reports-and-analytics/#Chat-reports) - [Data export](https://www.livechat.com/features/reports-and-analytics/#Data-export) - [Agent reports](https://www.livechat.com/features/reports-and-analytics/#Agent-reports) - [Customer reports](https://www.livechat.com/features/reports-and-analytics/#Customer-reports) - [Ecommerce reports](https://www.livechat.com/features/reports-and-analytics/#Ecommerce-reports) - [Filters](https://www.livechat.com/features/reports-and-analytics/#Filters) - [Dashboard](https://www.livechat.com/features/reports-and-analytics/#Dashboard) ## [Sales & ecommerce](https://www.livechat.com/solutions/ecommerce/) - [Customer data](https://www.livechat.com/solutions/ecommerce/#Gathering-customer-data) - [Product Cards](https://www.livechat.com/solutions/ecommerce/#Product-cards) - [Ecommerce integrations](https://www.livechat.com/solutions/ecommerce/#E-commerce-integrations) - [Goals & sales tracker](https://www.livechat.com/solutions/ecommerce/#Goals) ### 200+ Integrations Improve your workflow by connecting LiveChat® with apps you use every day. Create a personalized hub to manage all your customer interactions. [Visit Marketplace](https://www.livechat.com/marketplace/) ### Leverage AI and enjoy hassle-free support. Provide detailed messages on the spot, reduce reply time, and improve customer communication. ## [Customer engagement](https://www.livechat.com/features/engaging-customers/) - [Targeted messages](https://www.livechat.com/features/engaging-customers/#Targeted-messages) - [Eye-catchers](https://www.livechat.com/features/engaging-customers/#Eye-catchers) - [Chat buttons](https://www.livechat.com/features/engaging-customers/#Engaging-customers-other-features) - [Routing rules](https://www.livechat.com/features/engaging-customers/#Routing-rules) - [Availability](https://www.livechat.com/features/engaging-customers/#Availability) - [Chat assignment](https://www.livechat.com/features/engaging-customers/#Chat-assignment) - [Chat history](https://www.livechat.com/features/engaging-customers/#Chat-history) - [Chat transcripts](https://www.livechat.com/features/engaging-customers/#Chat-transcript) ## [Team management](https://www.livechat.com/features/team-management/) - [Agent accounts](https://www.livechat.com/features/team-management/#Agent-account-management) - [Groups](https://www.livechat.com/features/team-management/#Groups) - [Chat supervision](https://www.livechat.com/features/team-management/#Chat-supervision) - [Agent roles](https://www.livechat.com/features/team-management/#Agent-roles) - [Chat limit](https://www.livechat.com/features/team-management/#Chat-limit) - [Work scheduler](https://www.livechat.com/features/team-management/#Work-scheduler) ## [Security](https://www.livechat.com/features/security/) - [Encryption](https://www.livechat.com/features/security/#Encryption) - [Credit card masking](https://www.livechat.com/features/security/#Credit-card-masking) - [Data storage](https://www.livechat.com/features/security/#EU-Datacenter) - [Access restriction](https://www.livechat.com/features/security/#Access-restriction) - [Visitor banning](https://www.livechat.com/features/security/#visitor-banning) - [Logging in with Google](https://www.livechat.com/features/security/#Logging-in-with-Google-Accounts) - [Compliance](https://www.livechat.com/features/security/#Compliance) - [Single sign-on](https://www.livechat.com/features/security/#SSO) ## [LiveChat® APIs](https://www.livechat.com/features/chat-api/) - [Customer SDK](https://www.livechat.com/features/chat-api/#Chat-API) - [Webhooks](https://www.livechat.com/features/chat-api/#Webhooks) - [Chat widget JS API](https://www.livechat.com/features/chat-api/#JavaScript-API) - [Chat API](https://www.livechat.com/features/chat-api/#Workflow-automation) - [Reports API](https://www.livechat.com/features/chat-api/#Reports-via-API) ### Asynchronous Communication Add LiveChat® to your website and change how you communicate, for good. ### Get more out of LiveChat with Text products #### HelpDesk Support customers with complete ticketing system. #### ChatBot Create your own bot and automate customer service with AI. #### KnowledgeBase Help your customers and support teams at the same time. Trusted by **35,000+** companies worldwide #### Start using LiveChat® now! - Free 14-day trial - AI-driven features - No credit card required ## Discover [Text](https://www.text.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter&internal_campaign=product-cross-sell-footer&referrer=https%3A%2F%2Fwww.google.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2Ffeatures%2F) products: - [ChatBot](https://www.chatbot.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter&internal_campaign=product-cross-sell-footer&referrer=https%3A%2F%2Fwww.google.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2Ffeatures%2F) Automate customer service with AI - [HelpDesk](https://www.helpdesk.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter&internal_campaign=product-cross-sell-footer&referrer=https%3A%2F%2Fwww.google.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2Ffeatures%2F) Support customers with tickets - [KnowledgeBase](https://www.knowledgebase.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter&internal_campaign=product-cross-sell-footer&referrer=https%3A%2F%2Fwww.google.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2Ffeatures%2F) Guide and educate customers - [OpenWidget](https://openwidget.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter&internal_campaign=product-cross-sell-footer&referrer=https%3A%2F%2Fwww.google.com%2F&landing_page=https%3A%2F%2Fwww.livechat.com%2Ffeatures%2F) Enhance websites with widgets Contact us via LiveChat!