Messaging channels

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Features

Messaging channels

Reach your customers wherever they are.

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Chat widget

Live chat on your websites and apps

Add the chat widget to as many websites and apps as you want. Use and pay for just one LiveChat® license.

Facebook Messenger

Connect with customers on Facebook

Send and reply to Facebook messages from within LiveChat®. All your communication stays in one place, saving your team’s time on switching between tabs.

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Try out all LiveChat® features for free

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WhatsApp Business

Say “hello” to WhatsApp and its 2 billion users

Route chats to a dedicated group of agents, handle high traffic with ease, and take control of a new communication channel, right in the LiveChat® app.

Get WhatsApp Business

Twilio SMS

Text messages have a 98% open rate

Receive and reply to text messages using one or more phone numbers. Your messages will get noticed and customers can chat where it’s most convenient for them.

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Availability

A chatting experience that fits into busy schedules

Customers can start a chat and leave your website, without putting off their other plans just because they’re waiting for your reply. And once they get it, they’ll get an email they can reply to directly or via the chat widget.

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In-chat voice, video & screen-sharing

Offer virtual shopping experience

Escalate chats to voice, video, or screen-sharing to showcase your products and offer virtual shopping experiences. Help your customers solve issues over quick voice calls and authenticate users over video conversations.

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Instagram for business

Manage Instagram communication directly from LiveChat®

Get notified about direct messages, story mentions, and replies from Instagram. Respond to them right off the bat from your LiveChat® app.

Get Instagram for Business

Chat page

Help your customers, we’ll handle the rest

Share the link to your chat page with your customers and start talking right away. No set-up required.

Click to open the chat

Apple Messages for Business

Chatting with Apple users is now as easy as 1-2-3

Answer questions and sell products or services with Apple Messages for Business. Display rich messages, including quick replies, cards, and carousels to grow the average order value.

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Chat tools

Get all the tools you need to provide excellent customer support

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Agent Availability

Let customers reply according to their own schedule with asynchronous communication.

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LiveChat APIs

Use our APIs to automate your work and create custom integrations

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Customization

Change the look of your chat widget so it matches your website’s design.

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Engaging customers

Discover how LiveChat® helps you get more chats

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Reports & analytics

Get an overview and in-depth data about your chat and agent activity

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Sales & ecommerce

Sell, generate leads, and improve sales workflow using LiveChat®

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Security

Focus on growing your business. We will make sure your data is safe

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Team management

Help your team get more efficient with LiveChat®

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LiveChat® Data Center in Europe

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We love it to death!
It’s actually one of our customers’ favorite tools to use.

Mark Fordham, Vice President of Services at Central Desktop

35,000+ customers can't be wrong

Start using LiveChat® now!

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