# Turn your chats into training Generate training from past conversations, automate quality evaluations, and eliminate manual work that keeps your team from scaling. [Get AgentTrainer](https://www.livechat.com/marketplace/apps/agenttrainer/) Free trial Built for scale Direct LiveChat API integration ## Your data is ready the moment you connect AgentTrainer connects directly to the LiveChat API. The moment you install, your agent structure, chat history, tags, and team organization sync automatically. No CSV exports or hands-on uploads — the data flows without any manual transfer. | | What you do now | What AgentTrainer does | | --- | --- | --- | |

Data integration | Export CSVs weekly | Pulls data from LiveChat API continuously | |

Reporting speed | Calculate metrics manually | Aggregates metrics in real time | |

Organization | Maintain multiple spreadsheets | Centralizes everything in one dashboard | |

Team management | Rebuild reports when teams change | Syncs team structure from LiveChat | |

Knowledge source | Pull sample chats to build training programs | Generates training from any date range or tag | |

Performance insights | Analyze raw data from completed trainings | Shows training results in visual dashboards | [Get AgentTrainer](https://www.livechat.com/marketplace/apps/agenttrainer/) ## Generate quizzes from LiveChat chats Select any time range or tag from your LiveChat history. AgentTrainer analyzes conversations and automatically generates interactive quizzes. Your team trains on actual customer scenarios — the questions that come up daily, the objections agents hear most often, and the procedures your best agents use successfully. ## Run chat simulations inside LiveChat Run customer simulations directly in the LiveChat interface. Agents handle realistic conversations with AI-simulated customers before engaging in their first real chat. They don't learn a separate training tool, then switch to LiveChat for real work. Instead, agents train where they'll work — same interface, same workflows. ### Multi-department training Generate quizzes for any team: support, sales, compliance, or product specialists. Any department using LiveChat can turn conversations into training. Add custom material, PDFs, and links to create comprehensive programs. ### Automatic data aggregation Evaluate chats pulled from the LiveChat API automatically, organized by agent, shift, and team. No more CSV exports or tedious manual organization. Your quality assurance team opens AgentTrainer, and the data is ready for evaluation. ### Customizable evaluation framework Define your own scoring categories and their weights, and set quality levels that match your standards. Evaluate agents individually or by group. Create custom shifts, assign agents, and exclude specific chat tags from performance metrics. ### Real-time scoring and rankings Review chats and deduct points for any shortcomings, like product knowledge gaps or lapses in professionalism. AgentTrainer calculates scores automatically as you evaluate, and rankings update in real time on performance dashboards. ## Training drives quality Training matters when you can see its impact on quality scores. See the effectiveness of your programs with automated quality control. ### 1. Agents complete training All trainees work through quizzes and practice in simulations inside LiveChat. They learn procedures and the interface at the same time. ### 2. Quality team evaluates performance Your quality team reviews chats and scores them against your framework. They document every issue with screenshots and remarks. ### 3. Feedback connects back to training Spot a knowledge gap during evaluation? You know exactly which procedures need reinforcement. The same tags that organize your metrics can generate targeted training. ### Need extra help? Add AI evaluation Scale your quality control with AI-powered evaluations. The AgentTrainer team learns your scoring framework and prepares tailored, tested solutions in areas where AI actually makes a difference. ## Frequently asked questions What is AgentTrainer? AgentTrainer is a training and quality control application for LiveChat. It uses your chat history to generate interactive quizzes, runs customer simulations inside the LiveChat interface, and provides tools for evaluating agent performance with real-time scoring and rankings. What data does AgentTrainer access from my LiveChat account? AgentTrainer pulls chat transcripts, agent information, team structure, and tags from your LiveChat account. AgentTrainer uses this data to generate training content and populate metrics. Can I use AgentTrainer for multiple departments? Yes. Any team using LiveChat can create their own training programs and evaluation criteria. You manage everything from one dashboard. What are customer simulations? With simulations, agents practice handling chats with AI-generated customers directly inside the LiveChat interface. You can configure different customer personalities, run multi-chat stress tests, and switch between training mode (with hints) and exam mode (for assessment). How do I connect AgentTrainer to LiveChat? Install the application from the Text Marketplace, authorize the connection, and your agent structure, chat history, tags, and teams sync automatically. Is there a free version I can try? Yes. You can install a free version of this application from the Text Marketplace and upgrade when you're ready. How does the AI quiz generation work? AgentTrainer analyzes your chats based on a selected date range or specific chat tags to automatically generate quiz questions. You can review, edit, and fine-tune the content before assigning it to your team. ## Seamless LiveChat integration Install from LiveChat Marketplace, connect your account, and start building your first training. [Get AgentTrainer](https://www.livechat.com/marketplace/apps/agenttrainer/)